What is your return policy?
This return policy is applicable to all products with the exception of cell phones and cell phone accessories. We have NO RETURN policy on cell phones and cell phone accessories.
We guarantee against manufacturers' defects for 21 days from the date of the delivery. Products with Manufacturer Warranties which exceed 21 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 21 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
All shipping and handling fees are non-refundable with an exception where The Average Joe has made an error by shipping and incorrect item to the customer.
Items may be returned only with prior authorization.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#).
Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery.
Defective Items: A customer must return merchandise at their expense within 21 days from the date of delivery with prior Return Merchandise Authorization number.
If the return has been received to our warehouse after 21 days from the original day of the receipt of the merchandise, it will be refused and returned back to the customer at their expense.
All reimbursements are done in the form of a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund or a money order or a paypal transfer in the amount of the purchase less the shipping charges will be forwarded immediately to the customer, these refunds are sent by regular mail and may take up to 3 to 7 days. Refunds may take 3 to 5 business days to post back to the credit card.
Do you accept Pay Pal?
Yes we do and You may also pay by using Pay Pal ATM/Debit Card that's available to all Pay Pal's members. The following link will explain how to obtain the ATM/Debit card from Pay Pal.
What payment methods do you accept?
We accept all major credit cards, such as: Visa, Master Card, American Express and Discover. In addition, we accept money orders and cashier's checks and we also except the new paypal credit/debit card too.
Are your products new or factory reconditioned?
If the item is factory reconditioned it will either have the word reconditioned in parenthesis next to the name and be labeled as used under product conditioned and it will appear in the description of the product also in the item description page or you will see reconditioned next to the category name. If neither of these occurs the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.